Withdrawals

This policy governs how you withdraw funds from your Leon account, including eligibility, verification, available methods, limits, processing times and dispute handling.

Eligibility and verification

• To request a withdrawal, you must have a funded account and have completed Leon’s Know Your Customer (KYC) identity verification in full.
• We may require supplementary documentation (for example government-issued photo ID, proof of address, and confirmation of the payment method used for deposits) before processing a withdrawal.
• Withdrawals may be suspended or declined if there is outstanding verification, unresolved chargebacks, or suspected prohibited activity; you will be notified of any blocking reason.

Withdrawal methods

Leon supports withdrawals to the same payment methods used for deposits where technically feasible. Accepted channels include bank transfers, debit/credit cards and wallet solutions; cryptocurrency withdrawals may be available at Leon\'s discretion. Withdrawals must be requested in the name of the account holder and to a recipient in the same country of residence unless otherwise permitted by policy.

Minimum and maximum withdrawal limits

Minimum withdrawal amount: 25 EUR. Maximum per single withdrawal: 5,000 EUR. Some methods may have different caps; if a method offers a different limit, that limit will be displayed on the withdrawal screen before you confirm. Large withdrawals may be subject to additional verification or staged releases.

Processing times

Leon will review withdrawal requests within 24 hours of receipt, provided the account is verified and free of security holds. After approval, the payment provider will settle the funds according to their standard processing timelines: bank transfers typically complete within 2-5 business days; card or wallet withdrawals usually arrive within 24-72 hours; cryptocurrency withdrawals depend on network confirmations and may take longer.

Fees and charges

Leon does not impose a handling fee on standard withdrawals. Some payment providers may charge a third-party processing fee; any such charge will be shown before you confirm the withdrawal. If a withdrawal is reversed due to a chargeback, you may incur applicable fees or reversal of funds per policy and the payment provider\'s terms.

Security and anti-fraud

Withdrawals are subject to security checks. The account name and payout details must match the Leon account. Changes to payout details require re-verification. If suspicious activity is detected, Leon may delay, suspend or cancel the withdrawal and request additional information.

Temporary holds and reversals

If a withdrawal is placed on hold or reversed, you will be notified with the reason and the expected timeline for resolution. Prolonged holds may require further verification or documentation.

Disputes and escalation

For any withdrawal issue, contact Leon support with your withdrawal reference number. We will acknowledge the dispute within 24 hours and provide a resolution plan within 5 business days. If the matter requires escalation, it will be reviewed by a designated disputes team, and you will be informed of the outcome in writing.

Compliance and changes

These withdrawal terms operate in conjunction with the Leon Terms and Conditions, AML and KYC policies, and responsible gaming obligations. Leon reserves the right to amend withdrawal terms with reasonable notice. Continued use after changes constitutes acceptance.

Contact and support

Questions about withdrawals can be directed to Leon customer support via the in-site help system or official channels. Response times may vary based on volume and regional regulations.